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SECTOR Report Decmber 2011: OVERVIEW |
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Infrastructure contact |
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Caroline Erskine |
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This report looks back on a productive and important quarter for UK engagement in the Indian infrastructure sector.
Featured is an update on the Britain India Infrastructure Group discussions in London, involving senior officials from both governments and Indian states, and leading companies from India and UK including GMR, Power Finance Corporation Ltd, Arup, JCB, PwC, A4e, and Herbert Smith.
The report also covers the meeting in London in October between the UK’s Minister for Decentralisation and Cities, the Rt Hon Greg Clark and Minister Kamal Nath, Union Minister of Urban Development in October. The Ministers agreed to sign an MoU.
We also detail the UK India Urban Infrastructure Group’s presentation to Kamal Nath of its proposal to work with Kolkata on an urban regeneration and development scoping study and then a sustainable master plan. Mr Nath welcomed the proposal and gave it his full support.
Headline company news is Balfour Beatty’s Memorandum of Understanding with Tata Projects to target emerging infrastructure opportunities. The tie up between two of the world’s most respected infrastructure companies is set to explore opportunities in Sub Saharan Africa too.
We also discuss possible market access issues for foreign architects in India. |
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Business Opportunity |
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Britain India Infrastructure Group
The second Britain India Infrastructure Group(BIIG) bilateral meeting took place in London on Saturday 26th November, the day after the Indian High Commission’s Infrastructure Finance conference at Mansion House, held in collaboration with the City of London. It proved to be a very successful session, with constructive discussion around PPP, skills for infrastructure, infrastructure finance, urban infrastructure developments - both regeneration and development.
Participants were from the public and private sectors. Leading for the Government of India was Shri R Gopalan, Secretary Department of Economic Affairs (DEA), with Martin Donnelly, Permanent Secretary, Department for Business Innovation and Skills in the Chair. Other officials from India included: Mr Rajesh Khullar, Joint Secretary Infrastructure & Investment at the DEA; Mr Gajendra Haldea, Adviser to Deputy Chairman and Pricipal Adviser (infrastructure) at the Planning Commission (Mr Haldea drafted the PPP master concession agreement which has been widely adopted and used in PPP contracts); Dr Sudhir Krishna, Secretary,Ministry of Urban Development and Mr A.K. Upadhyay, Secretary, Ministry of Road Transport & Highways. In addition, there were senior officials from the states of Haryana, Maharashtra, Madhya Pradesh, Andhra Pradesh, and Odisha. Mr Dilip Chenoy, Chief Executive & Managing Director of the National Skills Development Corporation and Mr Amitabh Kant, Chief Executive Officer & Managing Director, Delhi Mumbai Industrial Corridor Development Corporation, also participated.
The Indian business figures were drawn from the Haryana State Industrial & infrastructure Development Corporation, Aon Hewitt, GMR, IDFC, Lanco Power Ltd, Tata Realty & Infrastructure, and Larsen & Toubro. UK attendees included representatives from Arup, A4E, Herbert Smith, JCB, Pinsent Masons, PricewaterhouseCoopers, together with UKTI and Infrastructure UK (HM Treasury) officials and representatives from UKIBC.
Urban Infrastructure Opportunities
Officials from the respective State Governments and Delhi Mumbai Industrial Corridor Development Corridor set out the specific infrastructure opportunities, their priorities, and encouraged UK and India businesses to deepen the collaboration in the development and financing of urban infrastructure. They appreciated the UKTI and UKIBC’s efforts, and were particularly pleased to hear about the British urban regeneration mission to three Indian cities – Kolkata, Mumbai and Bhopal - departing that night.
PPP
Infrastructure UK provided feedback on India’s new draft national PPP policy (see below), and shared insights on the UK’s PPP experience. There was also a discussion on standardisation of PPP project clauses. India intends to scale up PPP, and the new draft policy includes social infrastructure: education and healthcare.
Infrastructure Debt Funds
A key element of the Infrastructure finance session was a presentation on Infrastructure Debt Funds (IDF), in which PricewaterhouseCoopers provided insight into the terms and conditions that would attract long term institutional investors to invest in such an asset class.
It was widely agreed that IDFs are a positive step in the right direction. There was a lively debate around market appetite for IDFs in India, and it was agreed that pockets of interest do exist if correctly structured. The lack of many precedents in the UK, Europe and the US was noted and, given the current Eurozone turmoil, this was not expected to change soon.
Export Finance
UK Export Finance (previously the Export Credit & Guarantees Department) emphasised its substantial risk appetite for India and set out how its loan guarantee products can support the financing of infrastructure in India.
Skills in infrastructure
Presentations were made by Aon Hewitt on the skills gap in infrastructure, a major challenge to be overcome if India is to achieve its infrastructure investment plans. An estimated 6% of the population will need to be employed in the construction sector by 2022. Currently the sector employs 32 million and this will need to increase to 87 million in the next 10 years. Dilip Chenoy, Chief Executive & Managing Director of the National Skills Development Corporation outlined possible structures to help bridge the skills gap including training organisations on a “scaleable hub and spoke model” within Special Economic Zones to provide skills training for the sector.
The new USD 150 million PPP skills initiative led by the Ministry of Finance, through the National Skills Development Fund, was outlined, which is structured to coordinate across central government ministries. Remarking on the excellent private sector Britain India skills initiatives he urged more UK skills providers to participate, recognising the huge need to scale up skills training. The UK’s response was led by the chair of the UK India Skills Forurm (UKISF), who set out how UKISF’s unique consortium approach can and is supporting India in its skill capacity training across various sectors. There was a presentation from JCB on its training model in India, where 18,000 people have been trained since the programme started, demonstrating that much of the skills training in India is industry / private sector led.
The shortage of skilled and unskilled labour in the construction industry is a problem across the country, though more acute in some places. According to a recent article in the Times of India titled “Kolkata realty market feels labour pangs, shortfall 50%” which is partly attributed to lower wages in West Bengal compared to the South and West meaning the City fails to compete for migrant workers from Orissa and Bihar read more: Times of India, 11th November 2011 here
As reported in September here, the UKIBC signed an MoU with the Federation of Indian Chambers of Commerce and Industry to work with them and the Government of West Bengal to bridge the skills gap in the State.
Delhi Mumbai Industrial Corridor
There was a very interesting presentation by Delhi Mumbai Industrial Corridor Development Corporation (DMICDC). This USD 90 billion project is currently in the planning stage. The Indian Cabinet has recently approved the restructuring and refinancing of the DMICDC. This is good news for this ambitious project, which has a financing and technical partnership with the Government of Japan.
The DMIC will include a 1,843 Km dedicated rail and freight corridor across six states: Uttar Pradesh, the National Capital Region (NCR) of Delhi, Haryana, Rajasthan, Gujarat and Maharashtra. It starts at Dadri in NCR and ends at Jawarharlal Nehru Port in Mumbai. The project also envisages the creation of 7 new industrial cities along the route.
Many UK companies are already involved in this exciting project, and others are keenly following it. (Read more in the UKIBC sector view dated 4th October 2011 here
Kamal Nath, Union Minister of Urban Development and Rt. Hon Greg Clark, UK Minister for Decentralisation & Cities agree to work towards an MoU
At a meeting in London on 14th October, Greg Clark and Kamal Nath agreed to work towards signing a Memorandum of Understanding in the area of Urban Regeneration and Development. India’s cities are growing and, recognising the UK’s expertise in the development of infrastructure globally, Kamal Nath encouraged more collaboration between Indian and UK businesses.
Kamal Nath's office immediately issued a press release on their return to New Delhi (read more: follow the link to India Express article “UK and India to Sign an MoU in the areas of Urban Infrastructure dated” 16th October here
UK India Urban Infrastructure Group’s Urban Infrastructure Proposal Welcomed by Kamal
Nath
Representatives from the UKIBC and UKTI’s UK India Urban Infrastructure Group (UKIURG), including Arup, JCB, Mott MacDonald, Biwater KPMG, Clifford Chance had a very positive meeting with Minister Nath, Munish Kumar Garg, Director JNNURM, Ministry of Urban Development and senior High Commission of India officials in London on 14th October 2011.
UKIURG presented its two stage proposal to work with Kolkata to conduct an urban regeneration and development scoping study, and then to follow that up with a sustainable master plan to support the development of satellite cities across West Bengal. Kolkata/West Bengal has emerged as the initial focus, due to the number of opportunities which play to the UK's strengths, and the strong political will and desire to cooperate at State Government level. Whilst Kolkata has emerged as the initial focus, the idea is that the proposal can be replicated in the future across other town and cities. The proposal is backed by UKTI’s High Value Opportunity programme. Stage one will be funded by UKTI and the private sector. Stage II is a much larger undertaking, and financing options to be explored include the State and Central Government through the JNNURM scheme.
The proposal was very well received by Mr Nath. He offered his full support to take forward the initiative, and invited the group to New Delhi to meet him, JNNURM officials and relevant ministries in early December after their next visit to Kolkata. In a letter to Richard Heald, UKIBC Chief Executive, Kamal Nath said that he has instructed his ministry to explore funding routes for the sustainable master plan proposal, and to move forward the MoU agreed upon when he met Greg Clark.
Acknowledging the UK's "profound" strengths in urban regeneration and development - which was reinforced by the impressive dockland's setting of Clifford Chance's offices - Nath expressed an interest in learning more about the model for the London Docklands Development Authority, which was instrumental in getting the docklands off the ground.
Speaking at the UKIBC seminar titled "Opportunities for UK companies in Eastern India", Nath said that India needed an “infrastructure revolution” and he urged the UK to participate. He emphasised that capacity building in urban planning at State and Municipal level is required as a priority, and that this must go on concurrently with the building of urban infrastructure.
He said that central government funding for JNNURM Phase II, which is currently being considered, would increase to $25 billion (£16 billion) from approximately $15 billion (£9 billion) in Phase 1, and that a significant chunk would be allocated for a capacity building fund.
This positive engagement in the UK was mirrored in subsequent meetings in Kolkata and New Delhi. Representatives from UKIURG, UKTI and British Deputy High Commission officials visited Kolkata at the end of November where they met Mr Firhad Hakim, West Bengal’s Minister in Charge of Urban Development, the Mayor of Kolkata and other municipal officials to discuss the priority municipal projects including the riverside development and the “Mint Project”.
Mr Hakim in principal supported the proposal of a Memorandum of Understanding, acknowledging that it would serve to further enhance cooperation and collaboration including capacity building, land economics, heritage management, sustainable master planning and transport planning, amongst others.
Since the meetings in London, there have been positive exchanges between UKIBC, UKTI and Minister Nath, with the Minister personally supporting plans.
Urban Regeneration Mission to Kolkata, Mumbai and Bhopal
The urban regeneration and development opportunities across Tier I and Tier II cities were witnessed first hand by a 20 plus delegation, led by UKTI and supported by the UKIBC, when they visited Kolkata, Mumbai and Bhopal last week. The delegation, managed by British Expertise, comprised architects civil engineering firms, including representatives from Arup, Balfour Beatty, Broadway Malyan Architects, Clasis Law, Mott MacDonald and Serco plc
The Kolkata leg advanced and deepened the relationship discussed above with the State government and the business community. The Bhopal programme demonstrated the opportunity that exists for UK infrastructure companies in India’s Tier 2 cities, particularly in the area of heritage, transportation, water and waste water. The Mumbai leg illustrated the challenges and opportunities in regenerating elements of a major city.
Infrastructure Debt Funds
The Ministry of Finance approved the setting up of Infrastructure Debt Funds (IDFs) in the summer to facilitate the flow of long-term debt into infrastructure projects.
On 21st November the Reserve Bank of India (RBI) issued a Notification Read Notification RBI/2011-12/268 here with detailed guidelines setting out the regulatory framework for Non Banking Financial Companies (NBFCs) to sponsor Infrastructure Debt Funds, which can be established as Mutual Funds (MFs) and Non-Banking Financial Company (NBFCs).
The guidelines set out the Tripartite Agreement to be signed between the Concessionaire, the Project Authority and IDF-NBFC and also the eligibility criteria.
In its earlier press release dated 23rd September, the RBI set out the broad parameters for IDFs. For an IDF – NBFC the following criteria must be fulfiled:
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The IDF should be assigned a minimum credit rating 'A' or equivalent of CRISIL, FITCH, CARE, and ICRA
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Tier II capital cannot exceed Tier I capital
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The IDF shall invest only in PPP and post construction infrastructure projects which have completed at least 1 year of commercial operation
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Bonds shall be assigned a risk weight of 50%.
Read more here
As mentioned earlier in this report, IDFs were discussed at the Britain India Infrastructure Group meeting in London on 26th November. During this session, PricewaterhouseCoopers on behalf of the small working group formed by UKIBC, which included Herbert Smith, presented the outline terms for a rupee denominated IDF, with an offshore component.
The IDF NBFC, which was the main focus of discussions, is designed specifically to refinance PPP projects which have completed one year of successful commercial operation.
Based on current available guidelines, the outline terms and structure also factored in feedback from potential investors including fund managers, investment banks, and pension funds. The presentation set out the terms that would be necessary to attract long term sources of finance from international institutional investors, primarily pension funds, insurance companies and international capital market institutions.
IDFs are a hugely positive step. The general consensus is that there could be appetite from international investors for a well structured IDFs but certainly in the initial stages it would need to be backed by Government / a strong sponsor, with possibly guarantees at the fund in addition to the project level. Liquidity and return is of equal importance to investors, with the most important question for them being: how will I get my money back?
At the BIIG meeting the Ministry of Finance and RBI indicated that guidelines have been left suitably broad and detailed structuring will be left to the market to decide. Apparently the first IDFC NBFC is imminent so it will be interesting to learn more about that.
National PPP Policy 2011 to Include Social Infrastructure
The draft National Public Private Partnership Policy 2011, prepared by the Department of Economic Affairs, Ministry of Finance is positive news, setting out, as it does, a comprehensive policy to be used by Central and State Governments to scale up Public Private Partnerships (PPP) to support the development of both economic and social infrastructure projects.
PPP has been successful in the roads, ports, and aviation sectors and, to a lesser extent, in urban services. The Government is therefore keen to extend it to healthcare and education, to contribute help secure the inclusive growth aspirations of the country.
The draft policy (http://www.pppinindia.com/Preamble.php) sets out the principles governing the implementation of PPP projects across both “economic” and “non economic” sectors, the PPP Process, Enabling Frameworks, and the institutional and governance mechansim.
The Government of India is committed to PPP as a way of attracting private sector investment and also to achieve operational efficiencies in the provision of public assets and services.
With £600 billion investment in infrastructure expected in the next five year plan, the government aims to attract 50% from the private sector. Getting the PPP policy right is therefore critical.
Positive elements within the new policy include optimal risk sharing in project structuring, with risks being borne by the party best able to manage them over the life of the asset. It also puts the onus of land acquisition on the government agency involved. This responsibility is not as clear cut in the draft land acquisition bill (see link to UKIBC sector view dated August 2011 http://www.ukibc.com/key-sectors/infrastructure/members-only/1108-sector-view.aspx).The policy envisages institutional strengthening through the establishment of a PPP advisory unit.
Ports Sector Opportunities in India
The opportunities for UK consultants and infrastructure companies in the ports sector were showcased at UKTI / Port Terminals Group major ports seminar in London on 8th November 2011, when some of India’s leading port operators urged UK companies to participate.
The audience heard case studies from Mr Rajeev Sinh, Director of Mundra Port and Special Economic Zone, Rohit Modi, Joint Managing Director, Gammon India, and Mr Y. S. Prasad, Chief Executive Officer of Kakinada Seaports Ltd.
Mundra Port and Special Economic Zone Ltd (owned by Adani Group) on the west coast of India has developed and now manages the country’s largest privately-operated port. It is the first listed port company in India with a market capital of $ 6 billion. This year cargo handled will be 73 MT and by 2012-2013 it is expected to reach 100MT. Mundra Port has 28kms of water front and offers excellent access to the North West.
Gammon India, is part of the SPV that constructed and now operates and manages Visakhapatnam Port in the State of Andhra Pradesh, together with the UK’s Portia Management Services Ltd, the international arm of Peel Ports Ltd. The concession is for a period of 30 years Rohit Modi, Joint Managing Director, Gammon India, said UK companies had to visit India and take a long term view. Encouraging the UK to move early, he cautioned against waiting until everything is perfect as the opportunity is here and now. He emphasized that growth is coming form much wider places, citing Bihar and Orissa showing growth in GDP in excess of 10%.
There are of course challenges to be overcome, for which patience and a long term view is necessary. The case study from Gordon Rankine from marine consulting engineers Becket Rankine, demonstrated this. From initial design work on a “roll on roll off” ferry terminal project in the Gulf of Cambay to the go ahead being given for construction took almost 15 years. Positive things are, though, happening. For example, the constructionof two terminals at Dahej and Gogha has now been approved by the Gujarat Maritime Board, which is hugely positive news for the region as it will dramatically decrease the time to get to Saurashtra and South Gujarat.
Mr Rankine advised that they are now looking for ferry operators and a workshop will be held shortly.
The following table sets some key information on the Indian ports sector.

Roads Sector – the government is committed to highways construction but road builders
face challenges
The cabinet committee on infrastructure has recently approved 15 highway projects totaling 1,814 kms at an estimated cost of Rupees 15680 crores, as detailed in a Government of India press release dated 16th November read more here.
The projects approved fall in a number of States: Madhya Pradesh, Karnataka, Orissa, Andhra Pradesh, Uttar Pradesh, Chattisgarh, Rajasthan. Of the 15 projects, ten will be undertaken by National Highway Authority of India (NHAI), two by the Rajasthan Public Works Department, and three projects through the Madhya Pradesh Road Development Corporation.
Comment on the Roads Tendering Process
A common observation is that the focus on lowest cost in the public sector procurement process means that contracts are awarded to companies that lack the financial and/or technical ability to complete them. This was a subject that caused lively debated in January at the British India Roads Group workshop in New Delhi with National Highways Authority of India and Ministry of Road Transport and Highways officials, where both Indian and UK infrastructure companies agreed that the focus on lowest cost meant that some road projects were being awarded to companies that had a doubtful ability to deliver.
It is now felt by some, including IIFL analysts quoted in a DNA Money report on 14th November 2011 that a shake out in the roads sector “is imminent which could be triggered by the inability of weaker players to reach financial close” Read more: here
Infrastructure companies are generally suffering from higher project cots with interest rates and inflation rising and, to further strain the roads sector, toll collections are often below anticipated revenue as drivers refuse to pay. The report published recently by IIFL shows that for many companies involved in NHAI road projects the internal rate of return on equity is currently well below what had been anticipated at the time of bidding. Read more: here
Possible market access issues for architects
The Indian Ministry of Corporate Affairs (MCA) issued a Circular on 10th October 2011, which states that pending finalisation of the investigation by the Department of Legal Affairs into the 1972 Architect Act, the incorporation of companies / LLPS where one of the objectives is the practice of architecture, cannot be proceeded until further notice. Follow the link to the MCA circular reported in Company Law Reporter here
Some believe that this has been motivated by a group of local architects. However, others believes that it is to “tidy up” inconsistencies and to synchronise issues in the existing LLP Act 2008.
If you require additional information, please contact Caroline Erskine and she will introduce you to UKTI in New Delhi who will be able to provide further advice on this matter. |
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Company News |
Tata Projects and Balfour Beatty India MoU will be a stepping stone to Sub Saharan Africa
Balfour Beatty India Pvt Ltd, a newly established subsidiary of the British Infrastructure major, and Tata Projects signed a memorandum of understanding on 11th October to identify and jointly pursue infrastructure opportunities both in India and Sub Saharan Africa. According to company press releases, the initial focus is on power generation, transmission, railways, mining, and water and waste water segments. Other sectors will be considered in the future.
This tie up between subsidiaries of two of the world’s most highly respected companies is exciting news and a further demonstration of the way India, in addition to offering huge opportunities in its own right, can be a spring board to third markets. (Read more in Balfour Beatty press release: here and Tata group here
In addition to the newly formed Balfour Beatty India, Balfour Beatty Plc has an established presence in India through its professional services consultancy business, Parsons Brinckerhoff (PB), which was acquired in September 2010.
India’s Moody’s credit rating should be increased says Finance Minister Mukherjee
Feedback from the recent Infrastructure Debt Fund (IDF) consultation conducted by the UK India Business Council as part of the Britain India Infrastructure Group dialogue on long term financing, indicated that the credit rating the IDF company structure could achieve, would be capped at India’s sovereign credit rating, with the obvious implications on the interest rate /cost of borrowing.
It is encouraging to read in the Business Standard that India pitched for a higher sovereign rating before the US agency Moody's, citing good growth prospects and economic reforms as the strengths of its economy. The government emphasised that the country's credit strengths were "much better" than most similar-rated economies.
The finance ministry, in a presentation to the credit rating agency, highlighted that the latest global Competitiveness Report 2011-12 issued by the World Economic Forum indicated that India's sovereign rating was at par with 'Baa1' category countries, two notches above its current rating given by Moody's.
It said the Indian economy has shown continued growth, resilience in the face of economic crisis, and a commitment to reforms during the last seven years — and that should be factored in Moody's calculations read more: The Business Standard, 15th November 2011 here
Panel on anvil to tackle rows on road projects
The Road Transport and Highways Ministry is planning to set up a committee to hear disputes between the National Highways Authority of India (NHAI) and private companies over road projects. However, the companies are not enthusiastic about the proposal, saying it would add one more body to deal with such matters.
More than 1,600 cases, with claims valued at R11,084.54 crore, are pending in various tribunals and courts. L&T, Lanco Infratech, Punj Lloyd, HCC and Gammon are among the companies involved in these cases. Read more: Financial Express 7, November 2011 here
GVK bags 332Km road project in Madhya Pradesh
GVK announced on 21st September 2011 that GVK Transportation, a wholly-owned subsidiary of GVK Power & Infrastructure projects Ltd, has been awarded a Design Build Own Operate and Transfer (Toll) project for the Shivpuri Dawas section of National Highway No. 3.
Read more: here
GMR Infrastructure awarded the first Mega Highway Project
GMR announced on 27 September that they have emerged as the selected bidder through international competitive bidding, for the six laning of the 555 km long Kishangarh – Udaipur – Ahmedabad highway, the first brownfield mega highway project of the country. This project will be implemented through the Public Private Partnership (PPP) model on Design, Build, Finance, Operate and Transfer (DBFOT) model. This highway section is a part of the Delhi Mumbai (Golden Quadrilateral) corridor and goes through the newly announced Delhi-Mumbai Industrial Corridor (DMIC). The corridor has very high growth potential for commercial and tourist traffic. The Letter of Award has been received by the Company and the Concession Agreement will be signed soon. This is the Group’s first Highway project in Western India. Read more here
Mott MacDonald delivers India’s most modern oil storage terminal for Hindustan Petroleum Corporation in Vishakhapatnam
Mott MacDonald provided design, engineering, procurement, project and construction management services from conceptual stage, through to handing over the entire facility to HPCL in a record 15 months. The design allows for further expansion of the nearby Visakha refinery to produce EURO IV grade fuel, a diesel with substantially lowered sulphur content. Read more here
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Case Study: GLEEDS HOOLOOMANN INDIA, Peter Dampier, Director |
1. Tell us about your business – its origin, offering and coverage?
Established in 1885, Gleeds has become one of the world’s leading management and construction consultants, with offices in 17 countries, across 4 continents and with 1000 staff employed worldwide.
With 125 years’ experience in construction consultancy, we are in a position to offer a wealth of experience spanning virtually every sector in markets across the globe. We provide knowledge and expertise in many areas including; project management, cost management, health and safety, facilities management, and building surveying.
At our core is our ability to build long term relationships and as a result around 80% of our work is generated from repeat business.
2. When and where did you make the first investment in India? In which cities do you currently have business relationships and/or business activity in India?
In February 2008, Stuart Senior, Managing Partner in Nottingham, joined a UKTI trade mission to India and returned enthused by the opportunities in the country and determined to expand into the exciting emerging market. Shortly after this visit, Gleeds was appointed to provide strategic cost consultancy and project management for one of the largest development projects in the world; the development of 217 townships in India for Indian cricket sponsors, Sahara City Homes.
In May of the same year, Gleeds Hooloomann was formed in a merger between Gleeds International and established local firm, Hooloomann Project Services.
Soon after, Nottingham based director Peter Dampier was targeted with developing the Gleeds India business and in doing so, allowing the leveraging of relationships with both Indian and UK clients.
Two years later and Ben Huskisson, the partner in charge of our Leeds office, took up the role of resident director in Bangalore in a move which has enabled us to increase our client roster to over 30 and growing.
In 2011, we now have an established office in Bangalore as well as bases in Mumbai, New Delhi and Pune. Gleeds is committed to adding value and providing world class services to clients in the Indian construction industry.
3. What were the main drivers of your decisions to foray into India?
In the early 1980’s we began to expand organically throughout Western Europe, China, the USA, Eastern Europe and the Gulf. Gleeds has a strong track record in successfully breaking into International markets; however we did not have a presence in India. As one of the fastest growing economies, the country was becoming an attractive prospect for a company looking to expand and we were keen to make the most of the opportunities this economic juggernaut had to offer.
4. What was your business strategy for entering India?
We very quickly decided that the key to success would be quietly establishing relationships with reputable local firms who could steer us through the many cultural challenges associated with working here whilst keeping our ethos of, “think Global, act local” at the helm.
By listening and learning in the early stages, we identified India as the only commonwealth country which did not offer degrees in Quantity Surveying or Construction Management. With the primary construction related degree here being Civil Engineering we recognised that India had a skills gap which needed to be filled in order to support continued growth. In order to address this we developed Gleeds Online Training Academy; a web based learning tool with the aim of generating a new revenue stream for Gleeds and nurturing future talent.
5. What business model did you leverage for market entry into India? (Local partnerships, outsourcing, direct exports, local manufacturing, etc.)
We created a joint venture with established local firm Hooloomann Project Services and spent our first six months listening, learning and creating awareness of our service offering.
Our key strength is our ability to build relationships with international clients such as Marks and Spencer and we firmly believed that if we could manage the building of the retail giant’s stores in the Midlands then we could manage that same process in Mumbai. In joining forces with a reliable local business we have managed to translate our vast service offering from the UK directly to the Indian market place.
6. Has the market met with your expectations?
International business now accounts for over 40% of Gleeds’ total turnover and we anticipate that in time this will overtake the UK. Within this, the Indian business has shown exceptional growth since 2008 and profits are being continually reinvested locally in order to support expansion and long term growth. We feel the business is now perfectly poised to take advantage of the thriving economic conditions in India.
7. What key factors would you attribute your success in India to?
The key to our success can be attributed in no small part to the relationship we established early on with a reputable local firm who were able to provide advice and direction as we navigated the many cultural challenges thrown up by our move into India. By working with others who were already established, processes such as registering the business, sorting out tax issues and setting up a bank account become much easier than if we had attempted to go it alone.
8. What have been your biggest practical challenges of entering and operating in India? (Infrastructure, identifying suitable partners, hiring suitable staff, etc.)
India thinks big and, as a result, over the last ten years GDP has increased at an average rate of 8 to 9 percent each year. This rapid growth brings its own challenges, there is still a legacy of bureaucracy that can prove inhibiting but things are changing for the better.
9. From a regulatory perspective, what have been the main barriers to doing business in India? (Regulatory framework, bureaucratic impediments, legal or taxation issues, corruption). Are any of these impediments specific to the sector you operate in?
The bureaucratic systems have been a frustration however by working with others who are familiar with the processes we have managed to overcome this barrier.
10. Does your business operate in Tier-II cities of India? (cities other than New Delhi, Mumbai, Chennai, Bangalore or Kolkata). In what ways is it different from doing business in a metro? (better/poorer infrastructure, better/poorer skills availability, ease/difficulty in local travel, low/high operational cost, untapped opportunities, easy/difficult business culture)
Gleeds has recently opened a new office in the city of Pune to accommodate an expanding client base in the region. Pune is a city with a young, burgeoning population and developing industries across the IT, commercial, residential and retail sectors. It is an ideal hub from which to serve the regional and national markets hence we view the opening of this office as a fantastic addition to our existing premises in Mumbai, New Delhi, Chennai and Bengaluru. This move provides an excellent opportunity for future growth and we are excited about the potential it offers.
Initially, the premises is being served by around ten staff and will take the total number of Gleeds employees across the country to around 120 as we continue to grow.
11. What is your candid view on future opportunities within India for your business?
Gleeds is committed to adding value and providing world class services to clients whilst meeting the ever increasing demand of the Indian construction industry.
The Indian Opportunity – some interesting facts:
o Democracy – India thrives despite massive challenges
o Demography – Average age 29 – 80% literacy
o Diversity – A continent in a Country – 7th Largest in the World
o Boasts more mobile phones than toilets
o Entrepreneurship is at the centre of the Indian Model
o 100 India Companies have a market capitalisation of US$1Billion
o India has the 4th Largest economy in the world and is on course to overtake Japan by 2013
o The country’s middle class totals 350M – Consuming at pace, with growing expectations
o The biggest threat and India’s Achilles Heel is the social infrastructure required to allow it to continue to grow.
12. What advice would you give to other businesses in the UK looking to do business in India?
The first thing to understand about working in India is that you cannot do it alone. Turning up with nothing but your laptop and expecting great things simply will not work. Indeed, understanding your market and the challenges therein will be vital to your success and the relationships you foster early on can make or break you.
13. Are you a member of UKIBC? Could you give us an example of how UKIBC has helped/could help achieve your goals in India?
Gleeds Hooloomann just joined UKIBC and look forward to working together to help achieve our goals in India. Joining the UKIBC opens up a new vista in networking opportunities and gives us the chance to share experience and knowledge with like-minded organisations. |
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© 2011 UK India Business Council. All Rights Reserved |
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